Implementation Consultant

SUMMARY

He/she will be responsible for successfully implementing BlackLine standard products. He/she will support the sales team and their development of positive and effective relationships with prospective clients and internal departments to ensure prospective client expectations are exceeded

RESPONSIBILITIES
  • Successfully implement the BlackLine suite of standard products
  • Coordinate and manage multiple concurrent implementation projects
  • Function as primary client and partner contact for questions regarding software functionality and best practices throughout the implementation phase
  • Provide continuous support and required assistance to team and other groups in the services department
  • Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products
QUALIFICATIONS
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Effectively manage and maintain client relationships
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Strong organizational and multitasking skills
  • Ability to communicate in assertive, respectful, and positive manner
  • Strong communication skills including ability to work with all levels of the organization
  • Ability to work both in a team environment and individually
  • Assist in updating implementation documentation deliverables as needed
  • Assist in creating processes and procedures which improve and streamline the implementation processes
  • Ability to lead a group of consultants and manage team’s workload
PREFERRED
  • Software background preferred
  • Previous project management experience
  • Previous management experience
  • CPA preferred
  • 2-3 years of consulting experience
  • Previous customer facing experience
REQUIRED LICENSES/CERTIFICATIONS
  • Bachelor’s degree in Business
  • Minimum of four years of experience in the audit/accounting or technology industry
  • Knowledge of Microsoft Suite (Excel, Word, PowerPoint, Outlook) and Accounting software
  • Self-starter and leader with a take charge attitude
  • Exceptional communication skills
  • Strong organizational, problem solving, presentation, interpersonal and consultative skills
PHYSICAL REQUIREMENTS
  • Approximately 30% travel required