Customer Success Manager
HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.
Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2020.
Analyze and drive increased product adoption across a variety of innovating accounts, empowering them to use Braze effectively and see value from our product. Actively provide recommendations to clients for adapting business processes to efficiently work with Braze. Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts. Be a point of escalation for customers’ strategy, product training, and non-technical support questions. Answer strategic client questions from your client base via a queue. Deliver Braze product expertise through delivery of regular check-ins and business reviews. Demonstrate the ability to tailor one to one and group training to specific customer needs. Advocate product feedback ideas to the Braze product team to contribute to our roadmap. Partner with Account Managers to provide an excellent customer experience and to ensure commercial alignment on renewals. Own customer renewal targets for accounts in your name. Collaborate with the Onboarding & Integration Team and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
People say you’re a great communicator! You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems. You’re known for being a “team player.” We just can’t emphasize this enough. High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others. You have experience managing a high volume of complex accounts or projects with sophisticated clients. You’re excited about being a founding member of a new office and team. You welcome frequent feedback regarding your path to progressing through the Customer Success organization. You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.). English: Business level
Competitive compensation Flexible time off policy to balance your work and life, including paid parental leave Collaborative, transparent, and fun loving office culture